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TUKES TURVATEKNIIKAN KESKUS

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Frontpage > Consumer Safety > Data bank for companies > Safety requirements for services



Safety requirements for services

Consumer products and services provided to consumers are covered by Safety Technology Authority Tukes. The Act also covers activities provided by municipalities and the church: e.g. summer camps and clubs for children.
  • The Act does not cover the activities conducted by e.g. voluntary sports clubs and boy/girl scouting that are for members only.

Service providers´ responsibilities

A company or organisation that provides consumer services:

  • Shall provide the service safely considering the weather conditions, customers’ age and abilities etc.
  • The activity shall not endanger people in its proximity.
  • If the service cannot be provided safely, the provider shall abort the activity.
  • The service provider has to supply appropriate information on the safety of the service.
  • Co-operate with authorities, if required to do so.
  • Inform the authorities by its own initiative if an incident occurs, e.g. a fatality or a near miss.

Self regulation

Service providers are responsible for the safety of services provided. Tukes can help the business federations to prepare guidance on good practice.

In assessing whether a service conforms to safety requirements the authorities may give regard to

  • guidelines and recommendations issued by authorities
  • codes of good practice in the sector concerned
  • the state of the art and technology. (Product Safety Act 7 §)

 



Frontpage > Consumer Safety > Data bank for companies > Safety requirements for services