Consumers have the right to receive safe products and services
Products and services must not constitute a risk to people's health or property. The risk may be related to the product itself or its usage. Service-related risks may be related to work performance or a substance or equipment used in it. Finnish product safety legislation applies to products and services in which consumers are end users.
Product safety legislation is based on the principle that primary responsibility for the safety of goods and services is carried by operators (manufacturer, importer, retailer or service provider) or other service providers such as municipalities or church organisations.
The role of Tukes in this is to monitor that consumer products and services meet statutory requirements and that they do not pose a risk to consumers' health or property. Monitoring is based on random checks, which means not every single product is checked by the authorities. The authorities do not issue safety approvals for products. Instead, the relevant entrepreneurs must ensure that their products are safe.Deficiencies in product safety are always also regarded as defects under the Consumer Protection Act
In such cases the consumer is entitled to rectification of the defect, which in practice usually means they can return the product and get their money back (Chapter 5, section 19 of the Consumer Protection Act). With some products the hazard can also be eliminated by repairing the product (Chapter 5, section 18 of the Act). If there is a safety defect in a product, you have the right to return it without producing a purchase receipt.You have the right to return the product to the place of purchase and you also have the right to receive compensation for costs incurred in returning the product (Chapter 5, section 20 of the Consumer Protection Act). If you return the product by post, you have the right to receive compensation for the postage costs.If a product has a defect that is not a safety defect, the Consumer Protection Act requires the consumer to inform the seller about the defect within a reasonable period of time. Chapter 5, section 16 of the Act does, however, lay down the specific provision that if the defect is based on the product being unsafe, there is no time limit set for the notice of defect. This means that entrepreneurs may not set any deadline requirements in product recall notices for the period within which consumers must return a defective product.The entrepreneur may not decide the method by which the purchase price of a product return is refunded to the consumer. If you paid for the product in cash, you must also be allowed to receive the refund in cash.Prevent hazardous situations and report your observationsIf you have purchased a product or service that has a feature that has caused a hazardous or near-miss situation or you suspect that a product or service may pose a risk to health or property:
- stop using the product and keep it out of the reach of others too;
- report the issue to the operator;
- report the issue to Tukes.
Deficiencies in product or service safety are always regarded as defects under the Consumer Protection Act, which means you have the right to claim for compensation for them.