Provision of information for consumers

The Consumer Safety Act (920/2011) requires that operators provide consumers with the information necessary for the prevention or avoidance of risks involved in consumer goods or services. Such information includes instructions for use or operation as well as warnings. This information must be provided in a clear and easy-to-understand format.

 

Further provisions on which information is necessary are laid down under a Government decree (613/2004). General guidelines concerning the decree’s application were issued by the Finnish Consumer Agency in 2006. The guidelines help operators fulfil their obligation to provide consumers with the necessary information about consumer goods and services.

 

 

Product user instructions and labelling concerning safe use 

Consumer products must always be labelled with their name in accordance with commercial practice as well as the manufacturer's or importer's name. If necessary to prevent risks to health or property, instructions concerning issues including assembly, installation, use, maintenance and disposal must be provided with products. Products must also bear any warnings necessary for safe use.

 

User instructions and warnings must be provided in Finnish and Swedish. Information can also be provided using generally known instruction and warning symbols and pictograms. The instructions must be presented logically and in the order of action that the consumer is intended or can be expected to take. The information must be provided on the product itself or on its retail packaging unless clearly visible without opening the packaging. If necessary, the information can also be provided on a separate leaflet if there is no room on the packaging or product.

 

For product-specific further information click here.

 

 

Prior information to be provided for service participants

 

Service providers must provide consumers with such prior information that is necessary to prevent risks. Prior information may concern issues such how demanding the service is or which prior skills or knowledge, health status or permit issued by an authority consumers must have to participate in the service. A service may also involve other issues that may affect consumers’ decision to participate in the service. These may include any permanent impacts caused by the service, the route taken or the weather conditions.

 

This prior information must be provided in a clear and easy-to-understand format. This often means providing written material and oral instructions, but in some situations more detailed teaching or practice in advance may be required. Consumers must be provided with sufficient instructions on how to act during the performance of the activity, in case of an emergency or if the customer wishes to discontinue the activity.

The service provider must in all communications take into consideration the extent to which consumers are familiar with the service provided as well as their ability to understand and follow instructions. The needs of special groups of participants (such as children, the elderly or people with reduced mobility) must be taken into consideration where necessary.

 

Tukes has drawn up supervision instructions concerning the safety of certain types of service. These cover issues including which information customers should be provided with regarding specific services.

 

Service safety requirements