Service posing a risk

If a service presents a risk, a service provider must report the risk and measures taken to eliminate it to the competent authority.

If a service provider finds out that a product or service presents a risk to the health or property of consumers or other persons, the service provider must immediately report the risk to the competent authority. The service provider must also report what measures have been taken as a result of the risk and must cooperate with the competent authority to eliminate the risk (the Consumer Safety Act 920/2011, section 8).

If a serious accident takes place during the performance of a consumer service, service provider must immediately begin rescue measures and call for help (tel. 112: rescue department, police).

When a risk assessment is made, a trader must place consumers' safety above the cost of corrective measures. Authorities responsible for monitoring product safety must naturally do likewise.

When a service provider immediately responds to a risk by voluntarily cooperating with authorities gives that consumers an image of a responsible business.