Buyers (consumers) rely on the skill of the seller in selecting gas appliances. Buyers expect the seller to provide appropriate and correct information on the safe use of appliances. The seller may not provide misleading information in sales and marketing. Retailers shall for their part ensure that only safe appliances that conform to regulations are allowed on the market.
Businesses selling gas appliances provide appliances for the use of consumers. Retailers also share in the responsibility for the safety of appliances.
Tukes uses market supervision to ensure that all gas appliances on the market conform to the requirements laid down in the Gas Appliances Decree. It is also important to disseminate information to retailers so as to avoid in advance any non-conformity due to misunderstanding.